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Short stay.

Story from nhs.uk

"Short stay."

About: Hull Royal Infirmary

My father was taken into the Royal infirmary by ambulance. He is elderly and gets easily confused and worried when in unfamiliar surroundings. He was taken firstly into A&E - the nursing staff were excellent - they were compassionate and caring. Next into CCU - extremely busy department but again professional in their care of my father. Then dad went to ward 8. Reassured by security on this ward. The nursing staff were kind and dad was actually supported to ensure his personal hygiene and was even shaved: Dad needed a cast on his lower arm -fracture clinic staff were super. Back on the ward the physiotherapist saw dad and then rang myself to ensure she had the correct information. really cannot fault the nursing and support staff who supported dad. Thank you.

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Responses

Response from Hull Royal Infirmary 10 years ago
Hull Royal Infirmary

Submitted on 24/02/2014 at 11:34
Published on nhs.uk on 25/02/2014 at 03:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We hope that your dad is recovering well. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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