"diagnosis"

Dear Tom, I am sorry to hear of your bad experience. Please could we ask for some more details through our Patient Information and Liaison Service (PILS) so we can look into this further. You can do that online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service, email pils@uhl-tr.nhs.uk or free phone 08081 788337. It is our strong desire to treat all of our patients with respect while ensuring they are seen in the right place, by the right people and without undue delay. Sometimes the hospital is the right place, sometimes it might be a clinic or a patient's GP. In every case however, we must understand not just the medical side of an illness but also how it impacts on our patient and work together to find the best solution. I am glad to know the cause of your pain has been identified and hopefully being addressed. Thank you for sharing your concerns. We hope to hear from you so we can investigate this and get back to you. Yours sincerely, Pro Mukherjee Consultant in Emergency Medicine Leicester's Hospitals