"Undermanned A&E"

About: Hull Royal Infirmary

My over all opinion of the hospital is good however I find it appalling that a busy A&E department is left so terribly undermanned I attended A&E this evening 7/2/14 and while waiting we where told that there was only one Dr dealing with patients and that the would be a minimum wait of 4 hour and that this was likely to get longer Patients left in pain and discomfort due to serious undermanning Asking patients to leave, go see a GP or come back when it's less busy! Some patients having already waited 3 hours them having to wait a further 4 How is this exceptable ?

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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