"Prompt and efficient"

About: Queen's Hospital, Burton Upon Trent

I attended A&E (5-2-14) with a deep cut to my thumb. I had already seen my own doctor who had sent me to the hospital. My details were noted by reception immediately on arrival and I was seen by the Nurse Practitioner within a few minutes. The nurse was friendly but very professional. She cleaned, 'steri-stripped' and bandaged the wound, all the time explaining what she was doing. Today I visited the nurse at my local practice who has examined and redressed the cut. She admired the nurse's handiwork, saying that she had done a really good job and that the edges of the cut were perfectly aligned! My wound is healing nicely. I would say, 'Well done Queen's Hospital' but for the parking situation... I don't mind paying for parking but it would help if the ticket machines were all actually working. The last thing you want after attending A&E, when you are uncomfortable and in mild shock, is to have to walk up and down cold corridors trying to find some way of paying.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital, Burton Upon Trent

We are pleased to hear that the care you received was in a manner in which you would expect to be treated and that your wound is healing. We shall pass on your comments to the staff in the department. We are sorry that you found the parking machine not in a working order and had to walk to another machine to pay for your parking. If you would like to talk to a member of our car parking team at the Trust telephone 01283 511511 extension 5359. There are facilities to pay for parking after leaving the hospital which can be done by telephoning 0330 400 7275 or email www.paybyphone.co.uk More information on car parking can be found on our website - http://www.burtonhospitals.nhs.uk/search-results.htm?sitekit=true&task=search&indexname=Site+search&search=car+parking

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story