"Complaints procedure stinks!"

About: Whiston Hospital / Accident and emergency Whiston Hospital / General surgery

(as the patient),

Last year I put in a complaint regarding a trip to Whiston A&E. I was diagnosed there with a kidney infection, after going there wtih severe pain. I waited for urine results to come back and was sent home with antibiotics. 10 days later, the pain was worse and I was very ill. A trip to my GP and she checked to see if I had been given the correct antibiotics according the bacteria causing the infection - only to find that the urine sample I had given in A&E had NOT been sent to the lab for further testing, therefore there was no certainty that the A&E doctor had given me the right antibiotics. I put in a complaint and was told a few weeks later they were having trouble with it because my notes from that visit to A&E were "misplaced" therefore they had little information. I never heard anything back from that complaint.

This year I had to put in yet another complaint to Whiston Hospital after quite a serious incident. After a few weeks in the hospital I encountered further problems which (I discvered after discharge) were likely to be caused by investigations during my stay there. I was disgusted and put in a complaint immediately. I was contacted again by Whiston hospital to be told my complaint wouldnt receive a reply within the time specified and I would definately receive a response by 17th September - if it would be later than that they would call to let me know.

I am still waiting....

How do I complain about the waste-of-time complaints procedure?? Nothing gets done anyway!!! The system stinks!

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