"Urology Dept - So many contact No's but no one..."

About: Charing Cross Hospital

I recently was referred to the Urology dept by my GP / Practice Nurse and although the actual appointment went ok - not too much waiting time etc i'm very disappointed with the dept since. On the day the consultant decided to put me on medication for 3 months but if I was to have any symptoms through that time to contact them immediately - I did so on Monday this week after having symptoms and was told by the nurse on the phone that she would speak to my consultant and get back to me. I have heard nothing since, i called again on Tues, wed and Thursday and yet given multiple numbers can not get someone on the phone...... :( Then to top it all off i'm nearly out of my first round of meds and the consultant told me a letter would be sent to my GP where i can get further prescriptions and today I get told by my GP and they have not received anything from the consultant or Hospital since my appointment.... I have called Yet again and guess what - still no answer. Very worrying - frustrating and inconvenient.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very sorry to read of your experience and we apologise for the difficulties you report with regard to contacting the urology department at Charing Cross. This is not the service we aim to provide and your comments have been passed to service managers. It would be important to ensure that you get the information and reassure you need so please contact our PALS Team who will be happy to help pals@imperial.nhs.uk

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