"Rude offensive staff"

About: University Hospital Aintree

I attended my appointment on 4th Feb - provided with equipment to take home. The next day i received a call from a member of staff berating me about not bringing the equipment back the next day. It was not explained to me that I had to bring it back the next day. She continued to speak to me in a disgusting manner asking what she was supposed to tell the next patient who needed the equipment. This department would do better to manage its clinics properly rather than blame patients for their mismanagement

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Response from University Hospital Aintree

We're very sorry to hear that you feel our staff spoke to you in a rude and offensive way. We will share your comments with the Sleep Lab team but if you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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