"My mum was very distressed when ..."

About: Royal Cornwall Hospital (Treliske)

(as a relative),

What I liked

My mum was very distressed when we had to leave and the lady who was helping serve the teas came out and put an arm around her to comfort her as we left. This lady was not in a nurse's uniform so I assume she wasn't a nurse. Whilst this lady is to be commended, you can't fail to see the irony that it was a tea lady showing compassion and care, and not the nurses.

What could be improved

The attitude of the nurses. They behave as if we should all be eternally grateful for anything they do (which from what I saw didn't seem to be much!). For example, one 'nurse' actually refused to fill up my mum's jug of water because she was 'supposed to have clocked off half an hour ago'. This was particularly bad as mum had been given a diaretic and had been told to drink plenty of water so she didn't dehydrate. Do nurses realise that plenty of us work long hours and are late getting home?

Anything else?

There were older people in the ward who were ringing for help and the buzzers were just left bleeping for ages. The whole experience was extremely distressing. I can't wait to get my mum home where I can look after her myself.

Story from NHS Choices

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