"A&E and CDU"

About: Heartlands Hospital

Immediately following an early morning accident (04/02/2014) on a complementary bus from the NEC car parks to the exhibition halls, my son, wife and self were ambulanced to Heartlands A&E Dept., and later transferred to CDU. Being on a business trip from the North East of England, I must congratulate and thank all the staff who attended us, from the first responders and ambulance technicians right the way through the multiple investigative processes and treatments we benefited from throughout the long day we spent in your care before our discharge late in the evening. All staff were worthy of praise, courteous, caring, and thorough professionals! Especially noteworthy was the doctor we saw and the physiotherapist/specialist Heartfelt thanks!

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to write about you and your family's experience at Heartlands ED and CDU.

I have forward your feedback to the Lead Nurse and Operations Manager who I know will be thrilled and will share your comments with the staff.

Once again many thanks and I wish you and your family a speedy recovery.

Kind regards


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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