"Nightmare getting through to pre admission"

I have been trying to get through to pre admissions for surgery since Friday, all what I get is ringing and ringing, I eventually got through to them on 27th January 2014 after trying to get through for two weeks prior to that. The person who arranged the appointment for my husbands surgery told me that the numbers that were given to my husband and I were faulty for a long time yet they still give the numbers to patients to ring. I was informed by the person that we would expect a letter in the post confirming my husbands surgery date, yet unfortunately it has still not arrived. I am still trying to get through via Chase Farm Hospital switch board yet still had no luck. They really need to get their phones looked at as seriously even their switch board operators don't seem to know what is going on.