"The professionalism and 'approachable ..."

About: Castle Hill Hospital

(as the patient),

What I liked

The professionalism and 'approachable nature' of Doctors and Nursing Staff.

What could be improved

The Ward Staff/Nurses Station were very noisy in the night hours. Lengthy delays in answering calls.

Anything else?

Thank you for saving my life.

More about:

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Mr Denton, We would like to thank you for the positive feedback you have given on this website for the services provided at Castle Hill Hospital. We have forwarded your comments to our colleagues at Hull and East Yorkshire Hospitals NHS Trust, who provide the care and who will ensure that your kind words are passed on to the staff involved. We have also asked them to look into the comments you have made about the noisy nurse station/staff at night and the length of time it took to answer calls. We are sure they would like to receive more information on this and if you are happy to provide more details, they can be contacted via their Patient Advice & Liaison Service on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165.
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