"A & E Service"

About: Good Hope Hospital

I visited A & E in the early hours of Sunday morning, and after waiting over an hour (even though I was the only person waiting in A & E) was seen by triage for 2 mins and asked to wait for a further 1/2 hour which I did. Upon treatment I was given a hospital prescription. I was told to come back to the hospital pharmacy later that day between 10am and 1pm which I did only only to find a closed sign on the pharmacy door. I then went back to A & E and asked what to do only to be told rather abruptly to come back on Monday when they were open - not helpful when still in extreme pain. I have since booked to see my own GP as it looks as if even the diagnosis was incorrect.

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Donna Powell

Thank you for taking time and trouble to raise your concerns regarding the experience you had at Good Hope Hospital.

I have forward your feedback to the Lead Nurse in the Emergency Department. Could I please ask for further information such as your hospital number and postcode so that we can feedback to you our findings. My contact number is 0121 424 0808 or email me at iona.belgrove@heartofengland.nhs.uk.

Best wishes and a speedy recovery


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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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