"Excellent Care"

About: Victoria Hospice

(as the patient),

My dad was diagnosed with terminal lung cancer in July 2013. Throughout his illness he has had many admissions to the Victoria Hospital (A & E, Admissions Unit 1 and Ward 43) and the care he has received from all staff has been excellent.

More recently my dad was admitted to the Hospice for symptom control and assessment of his medications. The plan was, that following assessment, he would come home with the appropriate services in place.

The care provided in the Hospice was nothing short of exceptional. Every member of staff showed professionalism, care and compassion, not just to my dad but to the whole family. Nothing was too much trouble, if he was in pain, he was provided with pain relief immediately and all other care needs were attended to promptly and always with a smile.

Regrettably my dad passed away very suddenly and unexpectedly last week which has been a shock to his family and friends but a blessing for him. His passing has been made easier in the knowledge that he has received the best of care at all times.

I would be grateful if you could pass on our thanks to all the staff involved in his care especially the Hospice staff. The medical staff and Senior Charge Nurse Cargill and her team do a wonderful job in caring for patients and their families at their most vulnerable time. We would also like to express our gratitude to Staff Nurse Claire who was on duty the night my dad passed away, she really is one in a million.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Marley1

Thank you for taking the time to post at what must be a very sad time for you and your family, please accept my condolences.

I will be delighted to pass your comments on to all mentioned and I know that they will appreciate them.

Providing good end of life care is hugely important and it sounds like the staff did their very best to provide care for not just your father but the family also.

Once again thank you for taking the time to get in touch.


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