"Orthopedic day case-the doctor/team"

About: Colchester General Hospital

I was originally booked in as a day case 23/1 but received a call advising that they would have to change this to 7/2.As i had already agreed leave with my employer i called the doctor's secretary to explain the situation,she promptly called me back and offered surgery for the following day 21/1 which i gladly accepted.On arrival to Copford ward i was impressed by the efficiency and politeness of all the staff i came into contact with.The admitting process was dealt with immediately and everything explained well.This initial welcome allayed any fears enormously.I would also add that the anesthetist and assisting staff were wonderful,making cheerful conversation and again explaining everything.Big Thank you.

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY You’ll get our Mainstream magazine four times a year for free! And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages. Many thanks

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