"Gross inefficiency in 2 areas, I could list more....."

About: St Richard's Hospital

1. telephoned a medical secretary to ask about a procedure hat I been scheduled to have under sedation- without any prior discussion with any medical personnel and she told me "You wouldn't know how the NHS worked". Where was the patient involvement in that?? 2. I also attend (allegedly) the ophthalmology department. What a joke that is. Appointments are supposed to be 6 monthly-that is the assessed clinical need. However the appointments just get cancelled month after month after month. When I go blind I may be able to sue, however that would not give me my eyesight back. How can a hospital be so ignorant of the effects of its inefficiency on people's health, well being and the resultant distress caused. A phone call to PALS was a total waste of time as nothing changed.

Story from NHS Choices

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Response from St Richard's Hospital

Thank you for taking the time to comment on your experience of Western Sussex Hospitals. We aim to provide the highest standards of care every time for every patient, so we are disappointed to hear that we have not achieved this for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. we would encourage you to contact the Trust again to allow us to look into the specific nature of the issues that you have highlighted. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 Or emailing us at PALSWorthing@wsht.nhs.uk

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