"Our Fantastic Appointment at St Richards Treatment..."

About: St Richard's Hospital

For The Attention of The Chief Executive St Richards Hospital My Wife Recently had an appointment at St Richards hospital Treatment Centre having been referred by her GP for a lump in her breast. The appointment was on Friday 24th of January 2014 originally for PM, but we got a telepnone call at approximately 0900 on the 24th asking us if we could could make a 10:50 appointment, which we were both delighted about. On arriving at the Treatment Centre we were firstly thanked for coming early by the very polite receptionist, and then asked to take a seat. Within minutes we were called in to see the consultant. The doctor did introduce herself but we both can't remember her name, my wife was examined by the consultant then asked to have a mammorgram. She was then asked to have an ultrasound and then back in to see the consultant, with the posative result that there was nothing to worry about. This whole experience was over and done with in one hour which i find incredible, but also every member of your staff we met were 100% professional, polite & caring in their manner. We both cannot thank the Consultant and all the staff we met that day enough, it is very worrying to have this type of appointment but your staff were a credit to your hospital. Please could you forward a copy of my email to the lady Consultant and all the staff involved. Yours Sincerely Mr & Mrs D H & C A Parker

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Richard's Hospital

Thank you for taking the time to post this comment; we greatly appreciate your feedback. Our clinical teams at Western Sussex Hospitals take great pride in the way they treat and care for their patients, and we’re glad that this was reflected in the standard of care you received at St Richards Hospital. It’s also great news that all your tests were negative. We can assure you that your wonderful comments will be passed on to those involved with your care.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story