About: Arrowe Park Hospital

My nan was admitted to Heamotology ward via A&E and after 2 weeks was diagnosed with multiple myalnoma. She stayed in hospital a further 2 weeks due to sever groin pain and to start her chemo treatment. When I visited my nan she explained the nurse had not given her regular medication when I asked the nurse she said it happened when other nurse was on duty. I was then there another time when a nurse was getting my nan her analgesia and I noticed she was going to give codeine when I explained she not perscribed that she has paracetamol. Nurse said o my mistake?! On 22/12/13 my nan informed me she was being discharged the next day i approached a nurse to ask for plan of care her reply... U nan said she is going home so guess she is?! I explained about my Nans ankles being swollen and asked was she on any diuretics? Her answer she just needs to spend more time in bed?! I then said my Nans breathing seemed a little off compared to her normal she ignored me and carried on the computer. My nan was discharged on 24/12/13 with an extremely complicated medication regime in which no staff had gone through with her or my dad and no information was given. As I am a newly qualified nurse myself I was lucky to sort medication out only because I opened the letter addressed to her GP. I was so disgusted to find out my dad had asked for the medication to be in blister packs for the hospital to say they don't do them?? My nan was admitted to a hospital in liverpool on 26/12/13 with pneumonia and died 31/12/13! If that nurse had listened to me about the breathing she might still be here now!,,,

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Response from Arrowe Park Hospital

May we firstly offer our sincere condolences for the loss of your nan. We are extremely sorry to hear about your loss. We would be happy to respond to any concerns you have about your nan's care. To do so, we will need personal details and more information about what happened. You can give us this information if you contact us directly. We can formally investigate a complaint and provide a written response, or it may help if we can arrange for you to meet with staff who can discuss your nan's condition and care. If you would like to discuss this further, please contact the Complaints Department by telephone on 0151 604 7660, email to wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Team can discuss with you what the best way is that we can address your concerns. May we once again offer our sincere condolences. Wirral University Teaching Hospital NHS Foundation Trust

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