"Lack of care and appalling rudeness"

About: Good Hope Hospital / Elderly medicine

(as a relative),

My 85 year old father in law is now more ill than when admitted, due to regularly being allowed to become dehydrated, being allowed to have a fall requiring 7 stitches in his head, being allowed to go without food for 2 days. All to such an extent that even the other patients in his ward feel the need to tell us of his situation. Never mind, the nurse in charge has suggested we might like to bring him in a drink ourselves. Care.....what care? There's not even basic humanity.

Since I have worked in the NHS for 25 years, I understand the difficulties I will encounter with the tedious and long complaints procedure. It will not deter me. Meantime I am making plans to take my patient home so that he can be provided with some real care.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Elizabeth Edwards

Thank you for taking the time to write in your concerns regarding your Father in laws experience at Good Hope Hospital. Please be assured that we take your email very seriously, I have forward your comments to the Deputy Head Nurse.

Could I please ask that you contact me on 0121 424 0808 or my email address iona.belgrove@heartofengland.nhs.uk as I will need your father in laws name, DOB and postcode for us to investigate your complaint.

Many thanks again and I wish your father in law a speedy recovery.

Kind regards


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