"student healthcare professional"

About: Heartlands Hospital / Cardiology

(as the patient),

I went in because of my heart pulsating and was seen by a student healthcare professional who told me the were bored being there and annoyed that they missed a lady having a miscarriage recently. I was disgusted!

They swore many times, took their phone out to check their reflection and spoke very unprofessionally to me whilst I was having an ECG, demanding that I keep still and don't speak! I was barely allowed to breathe it seemed.

They forgot to do most of the checks seemingly as their mentor came in and asked questions about what they had done. The whole procedure had to be re done because they hadn't asked the relevant questions before proceeding.

It was the worst experience I've had in a hospital. In my opinion they shouldn't be there unsupervised, taking care of and talking to vulnerable people. Also, I was in pain and not once was I offered pain relief.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Jumpyheart

Thank you fro taking the time and trouble to post your concerns regarding Heartlands Hospital in the Cardiology department. I very sorry that you had this experience and I have emailed the Operations Manager for Cardiology.

For the Trust to look into your concerns, could I please ask for you to contact me on 0121 424 0808 or email me at

iona.belgrove@heartofengland.nhs.uk as I will need your full name, hospital number and postcode.

Please be assure that we take this matter very seriously as the Trust do not tolerate this kind of behaviour.

Kind regards


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