"I have been admitted 1 and had to wait until 8 on..."

About: Queen Elizabeth Hospital (Birmingham)

I have been admitted 1 pm. and had to wait until 8 pm. for mattress and bed. There was beds in corridors but nobody rushed to help me made me sit on the chair for 7 hours ! I have stayed in the hospital for five days. Doctor who done ultrasound was not gentle and hurt me for days. With same symptoms they discharged me with no advise o any care advise I am still in pain. Staying with old people in the room made me feel so depressed seeing how nurses don't take care of them. Older people in pain calling nurses and they not happy to help. Complaining and raising there voices at patients.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear about your experience during your admission and stay in our hospital and would like the opportunity to discuss it with you. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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