"visited Eye A&E only referred by optitions"

About: University Hospital (Coventry)

never visited this hospital before--- so big -- on entering main entrance immediately offered assistance on finding department required-- & again further down the corridor a man to show the way. so helpful - Every member of staff, Nurses & especially the Doctor in eye department were all super.! Waiting time 2 1/2 hours - but it was fine good restaurants & cafes shop reasonable prices.

Story from NHS Choices

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Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience of the Ophthalmology Service within the Eye Casualty at University Hospital. I am pleased to hear that you had a positive experience and that you are happy with the care you received. As you mentioned it is a big hospital but we have worked hard to ensure that people are directed to where they need to go with the help of some of our brilliant volunteers. I will see that your kind comments are shared with the staff concerned. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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