"A wasted appointment"

About: Royal Berkshire Hospital

Attended fracture clinic 1 week after a&e visit. On the up side, no waiting and in and out in 5 minutes, with a decent sling (much better than the tatty piece of cotton from a&e). On the down side it raises lots of questions - am not sure the consultant actually even gave his name, I didn't feel listened to, and am none the wiser on if I had made good progress or not in the first week post accident - some indication on how I was doing would have been helpful. Given leaflet for exercises but not shown how to do them - therefore increasing the likelihood that I may need further care in future if I don't do them correctly. Surely it would have been better if I had been given a decent sling, and shown the exercises by a physio while I was in a&e in the first place and then I wouldn't have needed this appointment at all? Or if I do need the appointment at least give the injury a thorough exam, ask me questions, show me how to do the exercises , and make me feel like you care - it would only have taken a few more minutes, 3 or 4 at most.

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Response from Royal Berkshire Hospital

Thank you for your comments regarding your experience both in A&E and fracture clinic. Whilst it was great to hear that you were not kept waiting for long to be seen in the clinic, we are sorry that we weren't able to prevent your second visit to the hospital by providing a more efficient service at your first attendance. We are very aware of the difficulties that our patients are experiencing with the current process that we have in place for our fracture services and are working towards changing them. We are hoping that the work we are doing to create 'virtual fracture clinics' will be up and running by April 1st this year and that this new way of working will prevent needless appointments by providing our patients with everything they need at their first point of contact (A&E). Our teams will discuss each patient on a case by case basis the day following their A&E attendance and a senior nurse will telephone them to inform them of the outcome, giving the patients advice and guidance on next steps and if required a specific appointment to attend clinic. We really appreciate your comments on your recent experience and would like to assure you that these will help to demonstrate the need for us to change the way we do things within the department. We would also like to take this opportunity to wish you a speedy recovery from your injury.

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