"My second visit to the Fracture ..."

About: Southend Hospital

(as the patient),

What I liked

My second visit to the Fracture Clinic.

I broke my 1st Metatarsal six weeks ago in Abingdon, on holiday, and was referred to Southend Hospital on my return a week later. I suffered a 90 minute delay despite having an appointment, only to be greeted by a man who didn't speak clearly, was in a hurry to get on his lunch break as he was so late and didn't consider my injury as a 'break', even though he was looking at an x-ray showing a crack in my foot, so I was advised it would be better in a couple of weeks and that I should try walking on it normally. After trying to endure the pain for four weeks, I could take no more and decided to go back. I saw a wonderful doctor who had all the time in the world for me and sent me for another x-ray. He explained everything to me and that the pain was being caused by the bone healing awkwardly and my big toe catching everytime I walked so I am now in an air-cast. I am now quite comfortable and find it difficult to understand why the first doctor couldn't have allowed me this treatment in the first place. I now have an additional six weeks in which I should heal but I can't help thinking that I would have been better by now if the first doctor had treated me properly.

Anything else?

It is not the patient's fault that your clinic is delayed and one should allow everyone the same care and attention as one would give oneself.

Story from NHS Choices

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Response from Southend Hospital

We are sorry to hear of your experiences. If you would like them to be investigated under the complaints procedure, please write to us either by post or by e-mail to complaints@southend .nhs.uk

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