"Still waiting for treatment!"

About: Royal Preston Hospital

I was referred to the consultant as I was suffering from back pain. I had been suffering with the pain for months and was becoming increasingly worse. Eventually I was referred for a MRI scan along with a appointment. On the day of the appointment I checked in at the reception and was left waiting for three hours. It was only after I queried my waiting time, that I was eventually seen. I was first introduced to a member of the team who asked a few quick questions and then disappeared to go and look at my MRI results and discus them with my consultant. Eventually they appeared and I asked about my MRI results to which I was given no answer. He seemed very pre-occupied and in a rush and did not even examine me. He then went onto say that back pain such as mine was difficult to diagnose . He decided to give me a quick injection into my back with a anti-inflammatory/pain killer. He told me to book a follow up appointment at the reception in a couple of months, however I was told that there was no appointments available and one would be sent to me in the post. When I eventually received a appointment they then rang me to cancel it. A new appointment was then arranged and again a few day before the appointment they cancelled it again. I was told that I would be given a new appointment but I am still waiting! During this time my pain has got unbearable. I now have severe neck pain, back pain and find it painful to use my right arm. The pain has got so unbearable that I can no longer work and have had to reluctantly give up my job. I therefore have no income, no quality of life and spend each day in unbearable pain.

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Response from Royal Preston Hospital

Thank you for providing feedback. We are concerned to read your comments and would welcome the opportunity to investigate further. Please could you contact Customer Care on 01772 522521 so that we can discuss the issues and see what we can do to try and resolve them.

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