"Neurology dept"

About: Charing Cross Hospital

My husband was referred to Charing Cross stroke team following having had a T.I.A (mini stroke). The service we received from the consultant and his team can only be described as outstanding. Following review we left feeling reassured, well informed and confident with his management plan. Following his review he was also given a contact number for the stroke team if we had any questions or problems, can it get any better!. My only gripe would be the wait in the dept where he got his carotid doppler. Actually it wasnt so much the long wait between 2-3 hours (we fully understand these depts are very busy) but the fact that no one updated us as to what was happening. There was no receptionist for most of the time so you were left sitting there with no contact from anyone wondering if you were even in the right place or whether you had missed your turn. Entering a dept where you are greeted with a sign informing you what to do with your referral form isnt great when your feeling anxious.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is delighted to have your feedback via NHS Choices. Thank you for taking the time to share your experience, it is important to us. We welcome both your kind appreciation for the care your husband received from the stroke team and also your important observations with regard how communication can be improved in the scan department. Your comments have been passed to service managers and staff. We hope your husband is making good progress.

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