"A waste of time"

About: Stepping Hill Hospital

I to have had problems with getting an appointment at SH, I was diagnosed with crohns in January 2013, after some terrible set backs with trying different medication I was inventually but on to humira injections at home and told I would receive an appointment through the post for the IBD clinic, I have never received an appointment through the post, I have continually had to chase them for an appointment, I tell them I need an appointment in The IBD clinic and told on the last two occasions that, that is where I will be seen....but guess what I wasn't, on my last two appointments after waiting for weeks to be seen in what I thought was the IBD clinic.....I have been seen in general medicine, yesterday I sat for 2 hours waiting to see the consultant, and when I got in there I was told I should be in the IBD clinic.....I am sick to death of making phone calls and complaining....and yesterday broke down in tears with sheer frustration....and still nothing's done

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

I am truly sorry that you have suffered experiences at this Trust that are so clearly causing you delays and distress. If you contact the Patient and Customer Services teamon 419 5678 we can endeavour to assist you in ensuring you have the right appointment and in a timely manner

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Response from Stepping Hill Hospital

I am sorry to read about the problems you have had with appointments and the frustration they have caused. The Patient and Customer Services Department may be able to investigate the issues you have raised. They can be contacted on 0161 419 5678 or PCS@stockport.nhs.uk. Mr Kieren Done Complaints and Customer Services Team Manager

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