"Poor hygiene and incompetent administration"

I attended the eye clinic at Chelteham General yesterday. I have no complaint at all about the medical treatment I received. I was seen on time and the doctor was kind and competent. However, I do have the following 2 complaints : 1) I used the toilet in the Eye Clinic. There was no soap in the dispenser so I told a member of the administration staff who told me that it was the nurses job to fill up the soap dispenser (what !) and that she would tell a nurse. One hour later the soap dispenser was still empty. God knows how many people had been in and out of the toilet and walked around the hospital spreading bacteria from their hands. I reported it again, but I have no idea when it was finally filled up. Why is it the job of busy, medically trained nurses to fill up soap dispensers ? Why wasn't it taken seriously when I reported it ? Why do I have to tell a hospital how serious hand hygiene is - especially a hospital which has only recently had a Norovirus outbreak ? 2) I should have had a chekup appointment booked after my laser eye treatment in December. Because the doctor who did the laser treatment tried to book this, and another appointment for an unrelated eye condition at the same time, the booking office took in on themselves to only make the second appointment. I had no idea I was supposed to have a checkup for the laser treatment until I went for the appointment yesterday. I was told (by a member of the medical staff) that if the booking office gets two appointment requests from a doctor at the same time they assume the doctor has made a mistake, and they just disregard one of the appointments. This is extremely bad practice - they should check with the doctor first.