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Excellent antenatal care, poor customer services

Story from nhs.uk

"Excellent antenatal care, poor customer services"

About: St Mary's Hospital (Melton Mowbray)

Excellent antenatal care and parent education, shame to have a rude male receptionist, that is really disrespectful and makes you feel uncomfortable and unwelcome. Most of the staff at St Mary's antenatal clinic are helpful and professional. At times they really exceeded my expectations. I recommend St Mary's antenatal care to any pregnant woman. Please don't be put off by the receptionist, he's rude to anyone anyway...

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Responses

Response from St Mary's Hospital 10 years ago
St Mary's Hospital

Submitted on 05/02/2014 at 14:06
Published on nhs.uk on 06/02/2014 at 03:00

Dear reviewer, Thank you for taking the time to post your comment. It is great to hear about your experience of antenatal and clinical care at St Mary's birthing centre. Your feedback is much appreciated and has been shared with the team invovled in your care. But we are very sorry to hear that the receptionist you met at the hospital treated you this way. This is unacceptable and is not how we expect staff to interact with our patients. We would like to take the opportunity to look into this further to improve our service for patients in the future. To enable us to do so, please could you send your full name, address, date of birth and the date you visited the hospital to communications@uhl-tr.nhs.uk and we'll investigate this further. Kind regards, Communications team, Leicester's Hospitals

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