"I received an excellent service from the ambulance crew "

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I received an excellent service from the ambulance crew who collected me from home and brought me back following an appointment at the Cosham Hospital.

My GP surgery arranged the transport for me. The ambulance arrived at 11: 40 and got me to the hospital at 11: 55 for a 12: 00 appointment. There were three crew members – one was a trainee, he was very helpful.

They waited while I had my appointment and then brought me home.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Naval799

Thank you for taking the time to share your experience.

It is always rewarding to hear that our Patient Transport staff are continuing to provide an excellent service to our patients.

I would like to pass on your thanks to the ambulance crew who transported you. In order to do this I will need to know the date you travelled and your home address. Please could you contact me, at your convenience, at laura.martin@swast.nhs.uk?

Kind regards


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