"Attempting to access Urgent Care services by phone"

Attempt to contact the urgent care services 30/1/2014 6.40pm resulted in a 30minute wait, so attempted to establish contact via Chase Farm Operator who attempted to connect me. After 4 messages telling me thaabout my call was known about, but not answered I gave up. I would have thought urgent care implies urgehisncy in response. In this technologicl age I would have thought a 'try again later' message would have been appropriate, or simply dial 999 if contact can't be established. And what's all that about costs of 0845 numbers hasn't been determined on the web page. The above aspects need to be addressed urgently I am sad to say as a result of the anxiety caused this evening.