"No letter of appointment and no response"

About: Medway Maritime Hospital

Visited a dermatologist with my daughter after being referred by a paediatrician. Six months ago I was told that she would have a six month review appointment. I rang today as now it has been more than six months to be told that her appointment had been missed although I had no letter or telephone call telling me when this appointment was. I'm then given a number to go straight to the dermatology department, I ring for 3 hours straight and no one answers. I have left a message and if I do not receive a call back I will be going up there personally to get them to make another appointment.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Medway Maritime Hospital

I am sorry to hear your daughter did not recieve a follow-up review letter. To enable me to look into this matter and resolve it quickly, please do get in touch so that I can obtain some details from you. My telephone number is 01634 830000 ext 5333. Rachel Rowson Service Manager for Dermatology and Thoracic including the Sleep Service

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story