"Incredibly rude phone staff"

About: Maidstone District General Hospital

I've had the misfortune to need to call the hospital several times recently trying to correct various errors and omissions related to my mothers forthcoming surgery. Cannot believe how rude and unhelpful staff are, from the main switchboard, to the social work team and admissions office. All were abrupt, rude, didn't listen, were clearly not interested and were only too happy to put me through to the wrong department/person to get rid of me. Doesn't fill me with hope for mums stay there.

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Response from Maidstone District General Hospital

Thank you for taking the time to leave your comments. We were very disappointed to learn of the problems you have experienced when contacting the hospital and can appreciate the poor impression this has left you with. If you require any assistance, please do not hesitate to contact us on 01622 224960 or email mtwpals@nhs.net where a member of the PALS Team will be happy to help. Kind regards, The PALS Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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