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Obstructive secretary

Story from nhs.uk

"Obstructive secretary"

About: Queen Elizabeth Hospital (Gateshead)

I have been attending the colposcopy clinic for three years and am very satisfied with my treatment from the medical staff. However each time I have contacted the consultants secretary ('one of the consultants ' secretaries they insist every time, yet I seem to have the misfortune only to get them) they adopt an obstructive and condescending manner. I am considering an oophorectomy and feel forced to choose to go to another hospital simply to avoid having to deal with this potentially dangerous person.

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Responses

Response from Queen Elizabeth Hospital 10 years ago
Queen Elizabeth Hospital

Submitted on 10/02/2014 at 10:13
Published on nhs.uk on 11/02/2014 at 03:00

We're so sorry to hear that you've had a disappointing experience with one of our staff members at the Queen Elizabeth Hospital. We take patient satisfaction and feedback very seriously, so we will pass this along to the department involved. If you would like to talk about this further, you can contact our PALS team on 0800 953 0667 or pals@ghnt.nhs.uk.

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