"My father"

About: Ellesmere Port Hospital

My father has been treated here for blood sugar issues and a fall causing a bad back. It's been discovered towards the end of my dads care here that he may have the onset of Parkinson's but I only found out after the nurse let it slip to me on the phone when I called to check how my dad was. No consultant has spoken to me since my dads been there to discuss this or anything else with me either face to face or on phone.

Story from NHS Choices

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Response from Ellesmere Port Hospital

Dear Sir/Madam Thank you for your comments. Please accept my apologies for the delay in responding to you. Unfortunately, although we could see your comments, we were unable to respond to them until today due to technical reasons. We are sorry you feel that your father has had a negative experience. We take all patient feedback very seriously and we will use your comments to see what we could improve. It would be helpful if you could contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your father's experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have made as a result of your comments. The Patient Experience Team

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