"Ward 25 Renal Unit"

About: Royal Preston Hospital

I spent four days in the Renal Unit (ward 25) and can truly say that the treatment I received from all the staff and doctors was second to none. I was admitted because a medication (NSAID) I was prescribed for a back problem didn't agree with me and my kidney function was greatly compromised. The staff were very efficient and cheerful which aided my recovery immensely. However the only complaint I have was on being discharged I was sent to the "discharge ward" to collect a couple of medication items. Here I was made to wait in a hot stuffy room for nearly three hours whilst they made up my prescription. After spending time in a hospital bed I just wanted to get home and rest. There seemed to be a lot of staff milling around but no prescriptions were forthcoming for me or any of the other patients. When we asked the staff for information they were quite negative. I didn't really understand this system, wouldn't it be easier to give the patient a prescription to collect the medication from Lloyds Pharmacy in the hospital to save this unnecessary and very tedious wait.

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Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services. In terms of your complaint regarding the discharge ward, again we thank you for your feedback and will investigate further to see where improvements can be made.

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