"Poor maternity services."

About: Hull Royal Infirmary

I was admitted to the labour ward at the women and children's hospital as my waters had broken 3 weeks early. I have only praise for the staff on the labour ward, it was not a busy night, so I had a midwife and a student to myself which made me feel more supported. I ended up have an emergency c section during which all the doctors explained everything that was happening to me clearly. The whole experience of giving birth was quiet distressing but was made ten times worse once I was admitted to Rowan Ward. The treatment I received was totally impersonal, I found the staff to be dismissive at times and one midwife reduced me to tears. I was left without pain relief for several hours until I got to the point I could hardly move, I couldn't pick my baby up or manage to breastfeed, which I was most upset about as I was struggling with as it was. When a midwife finally came to me, I was in floods of tears, and she admitted that she did not know I was there as I had not been handed over from the previous shift. I felt like all the staff were just ticking boxes and had no concern for my individual case, I was never offered any assistance to even have a wash or a shower despite having had major abdominal surgery, a catheter in situ, and the only working shower/bath up the other end of the ward. Apparently I was in a high dependency bed, due to the fact my baby was early and I had strep B. If that was high dependency I dread to think what treatment a normal case would get. Nothing was explained to me, it was as if I should have known what was going on, but as I don't give birth very often, some explanations would have been appreciated. The staff who eventually changed my bed made a comment about the amount of pillows I had, as if I had gone round the ward taking them, hardly likely as I could barely move. The focus does not seem to be on person centred care, more about getting you in and out as soon as possible. What should have been a joyful experience was ruined by staff who I felt didn't care.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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