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Appalling attitudes from consultants.

Story from nhs.uk

"Appalling attitudes from consultants."

About: Lincoln County Hospital

Waiting times for my appointments with the department are unacceptable. I did not receive an appointment until 18 weeks after presenting at A&E, during which time I completely lost bladder function. Two supra-pubic procedures have worsened my situation. Time between my last procedure and next appointment is 18 weeks and 2 days. I don't see the same consultant and have found their arrogance frustrating. I will be making an official complaint because the lack of suitable care has led to permanent loss of my bladder function at the age of fifty. The entire situation could have been avoided by expedited treatment. Appalling.

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Responses

Response from United Lincolnshire Hospitals NHS Trust 10 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 25/02/2014 at 13:48
Published on Care Opinion at 15:57

Dear Anonymous

I was so sorry to hear of your poor experience and the length of waits you have had following your A&E attendance. I understand how distressing this must be for you and also how angry this must make you feel.

I have spoken to the team in urology and will also be raising the comments around the teams attitude at the next specialty meeting as this is unacceptable.

We are also undertaking some significant work to reduce the waiting times in all areas, so I hope in the future, such delays will not be experienced.

If you would like us to look into your individual case, please get in contact and we will investigate your journey and see if there is anything we can do to improve your experience moving forwards. If you wish for us to investigate, can you please contact our Patient Advice and Laision Service directly on 01555 707071.

I appreciate you posting your comments as this does allow us to look at how things are working and to make changes where we can to improve the service.

Regards

Hayley Jackson

Senior Business Manager-Surgical Specialties

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/02/2014 at 11:38
Published on Care Opinion at 11:39

picture of Sharon Kidd

Piease accept our apoloigies, the correct number for PALS is 01522 707071.

Sorry

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