"What are pre-op appointments for ????"

About: Leicester General Hospital

Admitted Aug 2013 from A&E advised needed TURP to reduce enlarged prostrate told catheter was needed up to op about 8-12 weeks, started to chase appointment for op Nov discovered I was due post op check up !!Who had had my op ? not me for sure. Finally 5 months later went for pre-op check on a tuesday, heart monitored, blood checked full examination by a doctor,told all was well, given shower gel to use and nose cream to administer for the next 3 days, told to report 7am friday, sat on bed then told by anaesthetist my pre-op had shown a heart murmour and the op could not go ahead until I had a ultra sound scan. Waited until 3pm for scan then sent home to await a doctor looking at scan and making a decision about my future treatment. Did I develope a heart murmour between tuesday and friday or was all that time a waste of both mine and NHS time when it surely should have been detected at pre-op stage. I am writting this for my 85 yr old father who is now waiting yet again.

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Response from Leicester General Hospital

Dear reviewer, Thank you for taking the time to post your comment. We value your feedback as it will help us improve our services. We are extremely concerned to hear of the problems and delays you have experienced within the Urology service at Leicester General Hospital. This is not the standard of care we expect to be provided to our patients. We would like the opportunity to investigate your concerns further and try to resolve the situation for you and your father. Please can you contact Matron Julia Todd on the following e mail address providing your father's name, address, date of birth and patient number: Julia.Todd@uhl-tr.nhs.uk Kind regards, Communications team, Leicester's Hospitals

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