About: Torbay Hospital

Last week i had to go to A&E because of severe pains in the chest and rib area. It took about 2 minutes to get called through by a nurser who then led me to a bed. She did paperwork and an ECG. I then got moved because there was a baby coming in and she told me that she didn't want me getting annoyed or something as the baby was crying a lot. I was fine with this. When we went to get the doctor it took over 30 minutes for the doctor to see us! I wasn't happy with this as i was in a massive amount of pain and wasn't given any painkillers to help. She asked me a lot of questions then went to get painkillers, which of course took her another 30 minutes! I got sent home with stronger painkillers than i was taking, which haven't worked. I am considering going back but i don't think i could wait that long again. Overall, at first it was good but i think the doctors have to work faster in the future.

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Response from Torbay Hospital

Thank you for taking the time to comment. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. If you wish to discuss your issues further please contact the Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days, or via email to sdhc@nhs.net

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