"The hospital was easy to find. ..."

About: Salford Royal

(as the patient),

What I liked

The hospital was easy to find. The time I waited was not too long.

What could be improved

I saw a consultant's understudy who diagnosed my complaint. However, the consultant disagreed with the diagnosis so I am left now waiting to see what is going to happen about my complaint. I have been told I am being sent for a scan which was in September last year but still have heard nothing. The thing that could be improved is communication between doctors and informing me of what is happening which the hospital has failed to do despite numerous letters from my GP.

Story from NHS Choices

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Response from Salford Royal

Thank-you for taking the time to provide us feedback. It is positive to hear you could find us easily and that you were happy with your waiting time. If you would like to dicuss your experience with us in further detail feel free to conatct our Patient Advice and Liaison Service - 0161-206 2003 / pals@srft.nhs.uk

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