"Follow-up: Barnet Hospoital dermatology department"

About: Barnet Hospital

For anyone remotely interested in what happened next, this is a follow-up to my earlier post under the heading "Barnet Hospital dermatology department" (anonymous). I was hoping to receive a useful letter explaining what to do with the nine new prescriptions I had been given, and indeed had been promised that this letter would be sent to my GP. When I saw my GP two weeks later there was no letter. The letter has finally arrived, about a month and a half after the appointment at the dermatology clinic. The letter is dated 2nd January 2014 but it arrived with me, and presumably with my GP, on 22nd January. Following an appointment at the clinic on 12th December. Reach your own opinion about that. It strikes me as pretty awful. The content of the letter is pretty useless. It is a list, not an explanation. Furthermore, even I can see that the letter contains a glaring medical error. Needless to say, when one receives a letter from a dermatology department of a major hospital that contains an obvious medical error, this does not inspire confidence. Meanwhile, I heard from the department (phone call, 22nd December) that they were going to resolve my complaint. But then I heard nothing else. In the great tradition of poor customer service, the next thing I expect to happen (other than nothing) is an attempt to blame me. Somehow or another, I fear, this will all turn out to be my fault.

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Response from Barnet Hospital

May I start by offering my sincere and unreserved apologies for the time taken to reply to you and for the further inconvenience caused. I am very sorry and concerned to learn of your experience regarding the Dermatology Service and I offer my sincere apologies for the distress caused. I notice that your response is anonymous and, therefore, should you wish us investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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