"Operation and A&E visit."

About: Hull Royal Infirmary

This review is not because the hospital staff we at fault. I fully understand and respect that they have a lack of staff and have had major cutbacks, therefore we simply felt like we were not in a first world hospital. I am sorry to have to say this but it was a shambles. The wait to be seen due to lack of staff, the x-ray waiting 2 hours late. Then the very long wait for call backs to confirm the operation of which we had 3 last minute postponements. Eventually having to phone each day because staff had no time we assume to call us back or even call when we were told they would call us. Waiting for the operation had me in pain and unable to work. I am hoping the government gets this right in the future. Right now we go in and sit and wait and sit and wait. We hope we do not have an accident again soon that is for sure. Many thanks to the hospital and staff for doing there very best under impossible conditions imposed by the cutbacks.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. It is assumed from what you have said that surgery was required and we will therefore pass your comments to the surgical team also. We hope that you have now had your procedure and are recovering well. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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