"Comments from our service users "

About: Right Steps Wakefield

(as a staff member),

These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires;

PEQ: An excellent experience. I was doubtful at first that anything could be done but after meeting Sarah who I found to be very professional with a very friendly attitude with a willingness to listen it was not surprising that in my opinion we achieved some surprising results. And not forgetting Sally who I met initially who was also excellent.

PEQ: I had excellent service from the first instance

PEQ: Put at east straight away and treated with respect. Above all listened to! Thanks for all your support! !

PEQ: The service was helpful to me

PEQ: Absolutely brilliant service - everybody was so helpful. Therapist Sarah was wonderful. The service has been a great help to me thank you.

PEQ: The initial appointments were very hard on a mental and emotional level but with the help of my Therapist I was able to focus on my levels and the treatment I needed.

PEQ: It was there when I needed help to cope with life, thank you

PEQ: I would like to thank my Counsellor, once again, for getting me through a very dark period in my life. Thank you.

PEQ: Sarah and Debbie helped me work through my problems and also helped me get my life back on track. Both these young women were easy to talk too and I wish them well for the future.

PEQ: Very pleased with the outcome. The only negative to raise is the waiting time, however, the administration of the process by all Turning Point Staff is excellent all round. Thank you.

PEQ: Very positive experience. Staff very helpful and friendly. Really benefited from your service. Thank you.

PEQ: Other than the time waiting for an appointment with a Counsellor, I found the whole experience of counselling a great help in helping me understand my problems and deal with them. I was treated at all times with respect and understanding. Thank you so much.

PEQ: My treatment has been very beneficial and Catherine is a credit to your organisation.

PEQ: The Service was very helpful and has enabled me to focus on the important things in life and get myself back on track.

PEQ: I found all of my appointments were of great help in understanding my problems. I believe that I am now able to deal with situations that I would not have been able to cope with before coming to turning point. My therapist Sally was great she let me talk without interrupting me. Then got me thinking about situations.

PEQ: I found Allan to be very professional, courteous and understanding which gave me a great confidence in the care received not only from Allan but also from Rightsteps. I will continue to use the skills learnt from my sessions and cannot thank Allan enough for everything.

PEQ: The Course was really helpful and gave me insight on how to try and help myself understand my situation better.

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