"A complete waste of time and money"

About: Telford referral and quality service (TRAQS)

(as a service user),

You have simply referred me to PRH. No choice and no appointment offered or booked.

You are simply a middle-man who has done nothing. A complete waste of time and money.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Fire155 '

Thank you for taking the time to share your feedback. I am sorry that you appear to be disappointed with the overall service provided to you.

TRAQS was established in June 2012 at the request of GPs in the Telford and Wrekin area to ensure that all patients receive a choice of where to attend for their first out patient appointment when being referred by their GP for further care. This allows the patient to be seen where they want, at a date and time that is most convenient for them. In the past patients were not given choice, just an appointment at a given hospital. There are now also a number of alternatives, such as community clinics and health centres where patients can be seen. Please also note that in some circumstances, we may not be able to book a 'direct' appointment. This is because some services operate as 'assessment' services, therefore, your referral letters are assessed by the consultant/service prior to an appointment being offered.

Due to the anonymous nature of patient opinion, I am not fully aware of your referral details. If you were only offered a choice of The Princess Royal Hospital during the telephone call, this would have been because your GP had requested this hospital for you specifically. TRAQS will endeavour to offer patient choice where possible.

Again, thank you for taking the time to share your feedback and we wish you all the best with your treatment.

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