"Asperger's Syndome & mental health"

About: University Hospital Aintree

Our son suffers with Asperger's Syndrome and has depression. He visited the A&E with his father after a self harming incident. He was initially cleaned up and left in the waiting room for over five hours. His blood pressure and temperature was not taken or was he reviewed to his distress levels. Thankfully, his father has a calming influence and was able to reassure him but I feel so angry that he had to wait for over five hours before treatment. Isn't there a procedure whereby when a person comes into A&E with mental health problems that the crisis team is alerted? When he eventually saw the doctor it was only then was my son asked if he wanted to see the crisis team. He was treated very well by the doctor and nurse but this doesn't stop the concern that we feel towards his initial treatment. Naturally, our son made a decision to leave the A&E and come home simply because he was so exhausted and distressed over his experience. People who have mental health problems or multiple disabilities deserve better treatment. As a family we feel disappointed and reluctant to give a higher rating we hope that situations like ours doesn't happen to other families.

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Response from University Hospital Aintree

We're very sorry to hear that you feel our A&E team didn't understand your son's needs, although we are pleased that you note your son was very well cared for by our doctors and nurses. We will share your comments with the A&E team. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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