"Rheumatology appointment"

About: Lister Hospital

After waiting 3 months for appointment, the consultant was busy so I saw registrar, he showed no empathy or helpfulness at all. Each time I told him something he looked disinterested. He actually felt my joints for swelling and inflammation over winter coat! I asked if I should remove my coat and was told no! Having had a problem with my foot for a year I asked if it was possible to have a scan as x-ray showed degeneration and he said no as probably just wear and tear. My previous consultant had suggested a scan as well as NHS chiropodist as sometimes it is difficult to walk and sleep because of the pain. I have fallen twice recently when getting out of bed because of the pain. I asked what happens if it gets really bad again and suggested seeing my GP as it probably isn't related to my arthritis! I feel very let down and frustrated by this appointment, I took flare up pictures with me but registrar wasn't interested in seeing them.

Story from NHS Choices

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Response from Lister Hospital

We're very disappointed that your recent outpatients experience was not as good as we would have liked or expected - if you are happy to contact us via generalenquiries.enh-tr@nhs.net, we will happily follow it up for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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