"Poor communication in A&E"

About: Walsall Healthcare NHS Trust

(as the patient),

After visiting my doctor with chest pains and heart palpataions, he sent me straight to a&e.

I was in a&e for 6 hours before being sent to a ward, in this 6 hours I had an ecg and then I was put in a room and left.

At one point I heard one nurse tell another I had gone home! I was not checked on to see how my condition was or to see if I had drank or eaten.

When finally placed on a ward the doctor there was surprised to learn I hadn't even had any bloods taken, which were then taken and because of how late it was I couldn't be discharged.

The nurses on the ward were lovely and made sure I had everything I needed. I was discharged the following day.

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Response from Walsall Healthcare NHS Trust

Hello coco123,

We're sorry to read about your experience, we'd appreciate it if you could call our Patient Relations team so that we could get some more information about your experience at the Trust. Please give them a call on 01922 656463.


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