"Emergency visit"

About: University Dental Hospital

Just left manchester dental hospital, as a very nervous patient I had left the problem longer than I should. I arrived at the hospital at 7am as was told it was first comr first served basis, the doors opened at 8.15. I was seen very promptly at the registration desk who were polite and efficient. After only 15 minutes I was seen by two very professional triage/ student dentists, they immediately put me at ease as by this time I had got myself a little worked up. They were very thorough and extremely professional. They explained everything to me and arranged for an x ray, at this point I thought I would be in for a long wait, how wrong I was, I was called in within 15 minutes. The students who did the X-rays did a marvellous job, again putting me at ease. After only 5 minutes I was called in gain to have the procedure explained to me. I was then booked an appointment for the same day. On returning for my appointment, again I experienced to same level of professionalism that I had done in the morning, the two student dentist who looked after me were brilliant, they made sure that I was feeling ok and did a superb job of extracting the offending teeth, and explains the after care in a detailed manner. All in all as some one who has an irrational fear like myself then is would deffinatly recommend manchester university dental hospital for anyone who requires emergency treatment. Thank you all who were involved with me today it is down to them that I will now be able to have a good nights sleep which has eluded me for the past week.

Story from NHS Choices

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Response from University Dental Hospital

Thank you for your comments posted on the NHS Choices website regarding your care on 21st January 2014at the University Dental Hospital of Manchester. It was very kind of you to write and compliment the staff and the emergency service we provide; as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought the staff were very thorough, extremely professional and explained everything to you which put you at ease. I can assure you that we have passed on your comments to all the staff involved in you care. The Patient Experience Team Central Manchester University University Hospitals NHS Foundation Trust

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