"Surgery Bookings"

About: Solihull Hospital

The whole system seems to be a Black Hole into which you fall without emerging. You are given no indication of the waiting time and there is no way of recording periods when it would be difficult/inconvenient for the patient to have surgery. My surgery is relatively minor and the problem is not a major inconvenience at the moment but it does need sorting. However normal life goes on so things like arranging holidays, childminding, visits to relatives and visits by relatives cannot stop when there is no knowledge of a likely date. I am currently in the system but I know not where. A few years ago the system had a remarkable sixth sense about my personal life and was able to hit me with offers of appointments at key periods when I was not easily available, and miss the periods of months on end when treatment could have taken place. The end result was a wait of nearly two years and a threat that if I did not attend as told I would be dumped. Fortunately this hit a period of several free months and I survrived. After four months since my latest pre-op assessment I have heard nothing and am in limbo. I am fearful that I am going to lose out to the system again. I have not kept a date record but I think about eight months have already elapsed, I have attended the outpatient appointment, I have attended the pre-op appointment and I am STUCK.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to write your concerns, could I please ask if you call Patient Services on 0121 424 0808,where we can take further details to try and resolve your concerns that you have raised.

Kind regards


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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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