"A&E experience with young daughter"

About: Scunthorpe General Hospital

I attended A&E with my 9 month old daughter after she fell directly onto her head causing a nose bleed and other side effects. I rang NHS Direct and they advised me to take her to the hospital within an hour of the phone call. I got seen fairly quickly by the man in triage who was pleasant. A minute into being seen a doctor barged through the door talking about another patient to the triage man then looked at me and said "she's fine, I won't be seeing her you'll be off home, I'm a doctor!" Without him even checking her over, as if I was a waste of time! I then got sent into the waiting room again and then got called into another room by I think another doctor to then get sent home. I am what people call a "young mum" an I'm fed up of people stereotyping me as I'm not irresponsible and I felt as if I was judged whilst I was attending A&E especially with different remarks I got off both of the doctors. I was genuinely worried about my daughter, I wouldn't have bothered if I didn't think it was necessary. If I hadn't have turned up and something had happened to her I would have got "well why didn't you come sooner". I really was upset and disappointed when I got told to leave especially with a baby so young that I had never seen act like that before! After another day of her still not being right I will be going to the doctors in the morning

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Response from Scunthorpe General Hospital

Hello, I'm sorry to hear about this experience. I'd be grateful if you could please contact our patient advice and liaison service so that we can look into it? You can call them on 01724 290132 or email nlg-tr.PALS@nhs.net Kind regards, Sarah Mainprize

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